Privacy Policy | Brockbnb

Last updated: January 2026

1. Who we are

This Privacy Policy explains how Brockbnb (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website www.brockbnb.com (built on Wix) and when you make or manage a booking with us.

Website: https://www.brockbnb.com
Email: via web form
Data controller: Brockbnb (UK‑based small business, owner: Luke Reilly, Worcester Park, England)

We are committed to protecting your privacy and processing your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What information we collect

2.1 Information you give us

When you contact us, join our mailing list, or book via Wix Bookings:

Name, email address, phone number, postal address
Booking details (dates, room type, guests, special requests)
Payment information (processed securely via Wix Payments – we do not store full card numbers)
Communication records (contact forms, emails)

2.2 Information collected automatically

IP address and approximate location (anonymised where possible)
Device type, browser, operating system
Pages visited, time on site
Via Wix Analytics, Google Analytics, and cookies (essential, analytics, marketing)

2.3 Information from third parties

Wix (hosting, bookings, email campaigns)
Google (Analytics for site performance)
Payment processors (e.g. Stripe via Wix)

3. How we use your information and lawful bases

Google Analytics: We use Google Analytics to understand site usage. Data is anonymised (IP addresses masked), and we obtain consent via Wix Cookie Banner before non-essential tracking.

4. Cookies and tracking technologies

We use Wix's built-in cookie management:

Essential: For site functionality (e.g. Wix Bookings)
Analytics: Google Analytics (consent required; IP anonymised)
Marketing: Wix email campaigns (opt-in)

Manage preferences via the Wix Cookie Banner (bottom of site). You can also block cookies in your browser. See Wix's Cookie Policy.

5. Sharing your information

Data is shared securely with:

No selling of data. International transfers use standard contractual clauses or adequacy decisions.

6. Data retention

Bookings: 6–7 years (tax/accounting)
Enquiries: 2 years
Marketing: Until unsubscribe
Analytics: Per tool settings (e.g. 14 months for Google Analytics)

7. Security

Wix provides HTTPS encryption, access controls, and regular security updates. We limit access and monitor for breaches.

8. Your UK GDPR rights

Access, rectify, erase, restrict, object, portability
Withdraw consent (e.g. marketing)
Email contact@brockbnb.com to exercise rights (response within 1 month)

9. Marketing

Opt-in emails via Wix Ascend/Email Marketing. Unsubscribe anytime via link or contact us.

10. Third-party sites

Links to external sites (e.g. Google Maps) are not covered.

11. Children

Not for under 18s. Contact us to delete any child data.

12. Contact

Contact us via email using our web form here.
ICO complaints: ico.org.uk

13. Changes

Posted here with date update. Check periodically.